Wells Fargo called me on Sunday to warn me about fraudulent charges made on my debit card — in New York. (I’m in the SF Bay Area.) I was relieved they caught it, blocked the charges, and assured me they’d reissue a new card.
WIN.
But then today I noticed a brand new charge on my account… made in New York. It seems that the nice Wells Fargo representative I talked to on Sunday did NOT close my card, after all!
FAIL.
So I called the bank today and had the card reported stolen once and for all. Now I have to be reimbursed by the bank for the fraudulent charge. What a pain.
I do appreciate Well Fargo’s fraud detection; it worked. But to call me about it and then not have closed the card to prevent further charges? FAIL, FAIL, FAIL.
BTW, how did my card fall into the hands of fraudulent criminals on the opposite coast? The most likely possibility is that one of my favorite restaurants may be the culprit, as suggested in this post on Yelp.
It’s too bad, because I love Picante. It’ll be cash from now on, baby.